311 is the City of Charlotte and Mecklenburg County's phone number for non-emergency services and government information.  Whether you're a resident, business owner, or a visitor, all the resources for city and county services are just a phone call away...

 

Have a Question?  Call 311 about:
-Animals
-Taxes
-Road Improvements
-Garbage and Recycling Pickup
-Non-life Threatening Emergencies
-Parks
-Utility Services
-StormWater

 

Want to report a code violation, have your garbage cart repaired, or request sidewalk repair without picking up the phone?   Try CharMeck 311's Online Citizen Request Services. 

 

Take a sneak peek inside the world of 311!

Email Requests
CharMeck 311 is also available by email, via webrequests@ci.charlotte.nc.us.

 

By Phone
And as always, you can call 311 - 7 days a week, 24 hours a day.  If you are calling from outside Mecklenburg County or if your cellular carrier will not connect you to 311, dial (704) 336-7600.

 

Download/Print an Informational 311 Brochure:
- English (pdf)
- Spanish (pdf)